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"so in my opinion extremely poor customer service to go with an extremely poor product"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"it simply doesn't work"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"another problem is their support service is terrible"

"they have an online form to "email" them that does not work"

"one just stopped working but it was outside 24 7 and in all weathers"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"there are lots of options now so my advice is really think about your needs before buying"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"can’t find fault with arlo system"

"also hard to justify the very expensive subscription plans given the poor service"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"the chain is rubbish though and utterly useless"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"don't waste your money on this crap"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"oh and its really expensive"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"

"liking the cam however the battery life is extremely poor"

"bear in mind that it takes forever to recharge hours "

"this doesnt work more often then it does work"

"my only gripe is that the first battery charge only lasted about three weeks if that continues i will change my score"

"the only issue i will have is when there’s motion it takes a while for the video to process"

"a camera more expensive than the basic model and ring have turned off the functionality to flip the video 180 degrees if you ceiling mount it"

"i has settings to say is it facing a window but after speaking to the tech department it doesn't work"

"only problem seems to be if it is very foggy and damp then the lens can get misted and needs a clean before it senses movement!"

"read the reviews after i bought two ring new stickup battery cameras to find that all the issues i had experienced of very poor wifi connection despite being in the next room to the access point lack of motion detection and not working through glass windows were all known issues with this device"

"having read loads of comments from other users with the same problem i have returned the cam"

"it is used indoors not outdoors which would shorten the battery life even more in such cold weather"

"another problem that i had was the 30 day free trial — it gave me just two days"

"save your money mounted outside front of property nothing but constant problems from wi fi connection despite the router being less than 2m away unless you have the perfect environment in the evening the picture quality at night is awful if there is a wall light or any other object in slight view the night cam does not work"

"if amaxon can just send a new battery i'd be happy to try a new one but i am not paying out for a replacement battery as other people seem to have done after just over a month of use!"

"wish i'd done this before buying"

"only down side is the motion detection doesn't always capture everything at the front as we've had letters in the door but nothing having registered on the system"

"bit of a rip off really you have so long and then you have to pay a prescription each month rip off would not buy again"

"suspecting a faulty unit i had amazon send another and the replacement had exactly the same issues"

"very disappointing and although i will give it another charge and try again i’m already thinking of returning"

"total waste of money"

"absolute garbage"

"just appalling"

"really irritating and rendering the camera completely pointless until a time where i can get a ladder"

"these have been a real disappointment on reflection i’m 3 days into having them setup and spent each day either having to reset one or speaking to support who basically just accuse you of it being your home network"

"very disappointed"

"in summary really awful support from ring limited to 20 minutes what's this about!"

"you can’t view recordings 24 7 and will only record if it detects motion or you click on a live view so utterly pointless"

"disgusting marketing by ring!"

"i don’t normally write reviews but had to for this as the are absolutely terrible"

"i got the plug in ones because i don’t want to have the batteries die and be without monitoring in my home"

"mine is outside and good in poor weather"

"massive waste of time money and electricity"

"bit disappointed really"

"the motion triggered video saved to the cloud is choppy and pixelated good luck identifying the criminal if a crime really happens"

"i will tell you the issues i had which i wish i hadn't done in the hope you will avoid my annoyance at myself"

"contacted ring support on line and although very helpful the advice was becoming extremely complicated needed two phones had to set up a hotspot on one etc etc "

"it worked well for about 40days then crap"

"ran all of the tests in the app and signal strength was good so i can only assume it’s a flawed system"

"good camera but i wanted it to be used indoors facing out but unfortunately it failed"

"many many others with exactly the same issue"

"so unfortunately i am returning mine for a refund"

"i cannot understand how other users gave this product good ratings it's utter rubbish"

"this is a very cumbersome awkward and not very user friendly way of recharging a battery"

"a major issue which i hope ring will fix in newer models"

"and £179 for hd2 door bell + £30 chime one thing i really don’t like with ring is after 30 days is over they don’t even give you 1hr to review recording previous alerts when there are issues with video not loading at the time of motion alert pops up on your phone you wont be able able to find out what happened useless!"

"initially wanted to use through window to prevent having outside but this does not work through the window and will pick up reflections indoors sending a false alarm"

"the siren mode isn’t overly loud but it’s loud enough to deter someone if needed"

"tried live view just comes up with either streaming error or an option to reconnect"

"audio and talk is clear but we have only used inside so cant comment on how well this works outside and i am sure other functions would suffer"

"neither battery will take a charge"

"i also moved the camera to within four metres and tried two metres on both access points and drop outs still happen so it's not the signal"

"my main issue is that i can’t set the motion zone big enough"

"this is disgraceful marketing and product management"

"the apps were rubbish and logging in to see the feed would fail"

"but next day its stopped working again it dont record and cannot see tbe live view as well but on app its its online"

"50 per camera per month poor value and worse connectivity i have fibre 200mbps so it is not the broadband"

"just rubbish"

"ring support have been pretty useless simply telling me it's my wifi"

"unfortunately my experience with these has been shocking"

"also when first setting up it said critically low battery and wouldn't work despite being fully charged"

"we had a few other issues during set up but i think this may be pilot error or a wifi connection issue"

"unfortunately i've had to return this"

"did the usual trouble shooting thought its my internet but all my other devices work fine and i consistently get around 30mbps download and around 20mbps upload"

"30 second clips as opposed to 60 second clips field of view smaller although still good enough"

"i had to return 1 straight away as after charging the battery i got the “battery is critically low” message and after charging again i repeatedly got this message and the camera wouldn’t work"

"charge the battery setup drill two holes and fit the mount job done!"

"zero stars!"

"useless junk"

"despite being almost on top of my mesh disc fingbox reports it constantly dropping off the network which fits with its periodic inability to detect motion or allow live view"

"the sound on the camera is loud enough although sometimes the 2 way talk is slightly delayed"

"you can talk to the person at your door before opening it great for vulnerable people being isolated this time i shall install more of ring"

"this proved to be even more useless than the device"

"this ring device has never worked i can’t get it to connect to internet due to ill health i’ve had it too long to return it it’s been put on the wall at my front door not connected just an ornament don’t buy this useless item bitterly disappointed"

"this device was replaced quickly by amazon and now works ok but after about 5 6 weeks i was charging another one and got the battery message again so had to return this one"

"i do get a couple of false alarms each day at the moment"

"save your money mounted outside front of property nothing but constant problems from wi fi connection despite the router being less than 2m away unless you have the perfect environment in the evening the picture quality at night is awful if there is a wall light or any other object in slight view the night cam does not work"

"there is nothing at all in the manual or app that tells you how to set up alexa in this very strange how on earth is a newbie suppose to work that out?"

"mine will go on ebay shortly as i have ordered arlo instead having wasted my money on this one"

"would maybe connect 1 in 10 times i checked kept saying poor or no connection and we had it connected to our to internal mesh wifi"

"dislike the hidden cost by ring to allow you to see any footage apart from live camera"

"i spoke with ring tech support a few days ago and they suggested a few setting changes but the drain rate doesn’t seem to have slowed"

"another problem that i had was the 30 day free trial — it gave me just two days"

"over priced"

"another annoying fact is sometime it does not even notify when i come home"

"constantly loses connection"

"i was thinking of buying the power cable to see if it being live all the time would be better but it is not cheap"

"so unfortunately we had to return it and replaced it with a blink xt2 which has had no connection issues"

"easily installed outside and having been up for almost a month still has over 50% battery left"

"i will be sending back and buying a hard wired camera"

"maybe just a little pricey"

"i bought this in addition to our ring 2 doorbell to further improve the security at the house & it dropped to £69!"

"i note the hole for the power cable in this model so i would assume you just need to buy the cable and can do this at a later date"

"significant downgrade from the previous model"

"i have followed all the tips for extending the life including the consideration that the battery's performance falls off below 40 f"

"amazon please hang your head in shame"

"great for a little camrea just wish the battery would last longer on the high sensitivity settings"

"as a security device this makes it fairly useless"

"several stories in the media about the poor security of ring devices"

"worked fine at first but now won’t detect motion looking out glass and point less having it if it doesn’t work indoors like advertised plus no night colour"

"i'm guessing from other reviews it just has a faulty battery but no way to just request this is replaced"

"although you can mount it on a flat wall you would struggle if you wanted to fit it to the ceiling or at a significant angle as the new stand is limited"

"i have ring doorbell and this is my second camera to cover rear of the house i like that it has good picture quality but there are small hiccups delays loading videos following motion detections every now and then it is not great for £90 product"

"the ring software gives a lot of control over the camera and if you have an amazon alexa it integrates nicely with the camera"

"while i can see that the app does indeed tell me the outdoor camera's have a poor signal i can only assume that must be down to subpar wifi transceivers in these things as i can use any other device i own stood riught next to the cameras without issue and wifi analysis shows my phone getting 50mbps+ right next to each camera ring claim they only need 1mbp s "

"this is my third ring cam and my first outdoor cam i have two other cheaper cams "

"there is no longer the terrible delay in logging into view the feed when not at home"

"product failed after 48 hours and repeatedly after 5 resets"

"if you can drill your walls and run power over ethernet or have wifi outside then maybe it's for you but not for me unfortunately"

"i won’t hesitate to buy another one when they go back down to £60"

"when it did give a motion alert you have to wait two minutes for it to process before you can see anything so a bit pointless unless you watch live but if the burglars have walked past and out of view they’ll have stolen all of your stuff before you can see them breaking in"

"the initial software updates took the better part of 30 minutes rather than just several but even after that there was still no live view failed to connect "

"if i had known you had to pay to see your recordings i would not have bought"

"very disappointed in this"

"i called support and they ran me through all of the checks and told me it was a firmware problem and they would fix it in the next couple of days"

"not massively impressed as we bought 3 outdoor cameras 2 indoor and the ring 3 doorbell and the alarm system"

"tried talking to the community help as this is what ring really on to sort out their problems if you have to hunt forums for answers or rely on the community to solve problems it will get zero marks in my opinion"

"i will return it back!"

"sending it back"

"the initial software updates took the better part of 30 minutes rather than just several but even after that there was still no live view failed to connect "

"the only downside is that it sometimes takes too long for the recorded videos to be viewed on my iphone"

"e no literature on anything about actually using the product it's pretty much all trial and error or having to fone services when you can't find the answer on troubleshooting a bit more written info would go an awful long way to make every process easier"

"very slow and streaming drops out all the time"

"the motion triggered video saved to the cloud is choppy and pixelated good luck identifying the criminal if a crime really happens"

"i can’t rate any of the features as it only worked for around 2 hours so i am unable to comment on them"

"dislike constant notification sounds lounge cant disable?"

"according to the device health report everything's fine clearly rubbish pity its quite neat so i'm giving it another chance by assuming this one's duff and ordering a replacement"

"was really disappointed with this as was expecting great things as this was ring but constantly not connecting"

"the unit itself is a very cheap build hence the cheap price"

"waste of time"

"shame as this could be fantastic baby monitor if working properly"

"even more disappointing is that now looking through the reviews again others seem to have had the same issues with this product"

"very poor spec and low value for money"

"how are you supposed to charge the camera when no plug is supplied"

"same when it rains camera easily obscured by raindrops"

"the app is clunky and unintuitive"

"not sure if i’ve been unlucky or there’s a problem with some cameras batteries but they do the job well when working"

"after being broken into last summer we were advised to get "ring""

"it states you can use it inside looking outside but the motion detectors dont work through windows"

"i spoke to ring and they exchanged the battery cam with the wired version and this is much better"

"what can i say terrible product and in conclusion not fit for purpose"

"app settings are complicated to turn on off change lack of geolocation home away makes the app tedious to use "

"however i have not been able to get it to work with alexa after going into the alexa app and setting it up it keeps saying the code that was sent me is wrong and out dated"

"if you value your privacy and security and would prefer your personal data and camera feed information not to be sold to the highest bidder please avoid these cameras"

"the device is battery powered but cannot be charged directly: you have to remove the battery and connect to a usb charger cable provided but no charger "

"returned unfortunately"

"we had a few other issues during set up but i think this may be pilot error or a wifi connection issue"

"its a 2nd camera we order first we thing a faulty camera and 2nd one doing same thing"

"returning to ring"

"but lasted about 3 months before i had to charge it"

"but that’s only a short time and not a huge issue"

"email very frustrated i would think twice about buying one"

"but next day its stopped working again it dont record and cannot see tbe live view as well but on app its its online"

"i mounted it where it’ll be slightly protected from the elements as i wouldn’t really trust it to last very long if it was exposed to getting rained on regularly etc"

"it’s also disappointing they have not supplied a 360 deg mount for the outside"

"one is useless without the other!"

"read the reviews after i bought two ring new stickup battery cameras to find that all the issues i had experienced of very poor wifi connection despite being in the next room to the access point lack of motion detection and not working through glass windows were all known issues with this device"

"besides the issue the quality of the video was highly unimpressive during the day time"

"only slight niggle is when wi fi is off it sometimes doesn’t reconnect"

"do not select this option as it appears to disable the camera completely and you will have to reinstall it using the outdoor installation option wherever you intend to use it"

"i read mixed reviews on this and so i was a little apprehensive"

"tried talking to the community help as this is what ring really on to sort out their problems if you have to hunt forums for answers or rely on the community to solve problems it will get zero marks in my opinion"

"the router is on the ground floor if i take the camera upstairs directly above the router then the signal is extremely weak and the video is grainy and freezes"

"absolutely disgraceful"

"a constant record function wouldn't go amiss"

"this is particularly annoying when you are not even paying to record"

"it appeared as if it was actually 'dead'"

"however experienced the following major issues: 1 battery only lasts less than 2 weeks"

"i even contacted ring support regarding obtaining an external power supply unit who initially offered to exchange both cameras for the powered version only to retract that offer after they realised they didn’t supply the powered version from ring directly to the uk despite making them aware amazon uk were selling the item"

"motion detection is also very delayed and bear in mind thus does not depend on the speed of your internet connection as they will argue"

"while i can see that the app does indeed tell me the outdoor camera's have a poor signal i can only assume that must be down to subpar wifi transceivers in these things as i can use any other device i own stood riught next to the cameras without issue and wifi analysis shows my phone getting 50mbps+ right next to each camera ring claim they only need 1mbp s "

"what a load of rubbish lose connection all the time even though they are writhing 15ft of the wifi extender just about given up with these as a waste of money"

"the monitoring and data storage subscription is not in reality hugely expensive at £80 per year and covers all associated ring products"

"i have a ring doorbell so this was super easy to add on it took me about two minutes straight from the box in fact took longer to get the box open!"

"the body offers absolutely no protection for the lens so when it rains the lens gets droplets on it and you can't see a thing anyway"

"product is great but not much range of movement once attached to the wall though"

"i have a ring pro doorbell that works no problem and it’s almost 10m from the router so not an issue with my wifi set up"

"battery lasted barely 2 weeks and takes a long time to charge leaving you to need either a second battery or without protection for a time"

"it works sometimes just long enough for you to think it's ok but then drops off the network"

"shame as i wanted the ring doorbell next but now will give them a miss"

"plus you can't do time lapse like you can do on the older stick up cams"

"i already own a ring alarm system and 2 indoor cams and already have a subscription and was reasonably happy with it"

"then the app connected but then said it couldn't complete setup"

"otherwise it’s really not worth it"

"it appears these drop outs can happen anywhere between 4 30 hours after reseating the battery but dropping off the network is pretty much guaranteed"

"motion sensing options poor only 3 zones"

"prodect is not great and when we call ring support line they cannot answer our question why camera stop recording"

"still didn't work"

"dislike constant notification sounds lounge cant disable?"

"negatives: very inconsistent i get impression once working they’ll be of value but to protect your home it’s something of concern to have so many issues straight off the bat"

"i have no problem with my nest smoke alarms or my nest thermostat so if the replacement is also unfit for purpose i shall be buying a nest camera!"

"received today previously opened box with seal sticker cut"

"even when it was on line motion detection was flaky for instance it completely missed the postman but when i opened the door two minutes later motion is captured?"

"update contacted ring about water inside the camera found them to be extremely unhelpful even after sending 3 pictures of a camera full of water"

"only slight niggle is when wi fi is off it sometimes doesn’t reconnect"

"i did also have problems with the live view feature it just would not load a live feed after having the camera for a couple of days"

"the visitor or postman would have to be very patient and wait if this was to work because the delay was so long"

"really irritating and rendering the camera completely pointless until a time where i can get a ladder"

"the second my father's took me hours as his was doing a similar thing the app just hanging when trying to connect"

"i have ring doorbell and this is my second camera to cover rear of the house i like that it has good picture quality but there are small hiccups delays loading videos following motion detections every now and then it is not great for £90 product"

"disapointed because it will not work with my home hub contactd amazon and they were supposed to ring me back to get it working but they didnt"

"to try to prove them wrong i set up a dedicated ap just for them but i can't connect them to it because it's impossible to change the wifi settings"

"this little stick up cam isn't really in the same league as the other ring products it stopped working after 5 months and ring support in the passed has been pretty good but this time i waited on the phone for an hour before giving up"

"item does not work very well does not connect to my alexa and computer after reading some of the reviews for this item its not a good sell sorry"

"e no literature on anything about actually using the product it's pretty much all trial and error or having to fone services when you can't find the answer on troubleshooting a bit more written info would go an awful long way to make every process easier"

"i couldn’t rate it higher"

"well after 3 months cam started switched off self and won't work until i will not take out and put back in battery battery is still charged on 90% and lowest i had 48% and still switched off self i tried reach ring support but not luck!"

"the ring lineup has a good range of products for different needs and with the new ring stick up cam making your home more secure and never been easier"

"update december 2019 camera is now working fine turns out every time it is on the same wifi stream as the ring doorcam2 it has a conflict and will not allow us to connect for live view or notify us of movement"

"the only gripe i have with this camera is the privacy zone anything behind your set privacy zone s will still trigger the motion detection which is very annoying!"

"we do have other ring products that work fine just the stick up cam with power cable that is unusable"

"it is disappointing that alexa cant be used to make up for the native deficiencies in these cameras monitoring on off etc etc despite coming from the same amazon stable"

"prodect is not great and when we call ring support line they cannot answer our question why camera stop recording"

"for the same signal strength sometimes it will connect to a phone for viewing and sometimes it will refuse"

"i find this ridiculous"

"however all was not good"

"a replacement from ring had exactly the same issues"

"if keeping or sharing of video not allowed "

"otherwise there's no point"

"do not buy these cameras they do not work"

"mine looks out of my drive across the end of a cul de sac so i get some alerts due to cars in the road but they are not enough to bother me"

"they don’t work"

"because of the delays with communications coming from the ring side i was informed by ring support that i was being "limited to 20 minutes""

"i work in it so was expecting the next level of troubleshooting but i was told to phone back in 24 48 hours if it still isn't working?"

"one of my concerns was that it would only work if i was connected to the local wi fi but that's not the case"

"e no literature on anything about actually using the product it's pretty much all trial and error or having to fone services when you can't find the answer on troubleshooting a bit more written info would go an awful long way to make every process easier"

"these are not new units"

"problems tring to get working and intermittently failing"

"the motion sensor isn’t great and while only 3m from the router the wifi connection was poor"

"no weather shielding of power plug"

"the same happens if i take it the other side of a 100mm brick wall"

"but it's surprisingly awful"

"with no wires this product is great for being able to put anywhere really on a high shelf for example is where i have mine"

"only hitch was the length of time it takes to charge the battery and update the software but once that was done it works really well"

"but as you can see the camera is foggy and so useless outdoors in uks climate"

"want ring smoke detectors next 👍 updated 22"

"i have no problem with my nest smoke alarms or my nest thermostat so if the replacement is also unfit for purpose i shall be buying a nest camera!"

"although i'm now pleased with it there's still some issues making ring look a bit amateurish"

"two way talk i use it as a door bell no wires so it doesn't need a feed"

"this camera isn’t coming down!"

"this ring device has never worked i can’t get it to connect to internet due to ill health i’ve had it too long to return it it’s been put on the wall at my front door not connected just an ornament don’t buy this useless item bitterly disappointed"

"the ability to invite other people to view the feed so that they can pop round if they see anything untoward whilst you are away has not been fully tested and applied that is the only drawback for me"

"these cameras have two main faults 1 you can not set the motion range further than 10 15 feet from the location of the camera these do not have the same motion technology as the ring doorbell with can be manually adjusted and extended all you get here is a "motion sensitive" bar that you slide and when on max only gives you around 10 15 feet or range very poor"

"the device is battery powered but cannot be charged directly: you have to remove the battery and connect to a usb charger cable provided but no charger "

"i would basically say that if you want a deterrent then it’s an expensive option"

"many bought then returned or taken down due to poor image quality battery life or push notifications"

"what a load of rubbish lose connection all the time even though they are writhing 15ft of the wifi extender just about given up with these as a waste of money"

"amazon not allowing me to upload any image or video not sure what is happening so can't prove my point"

"product is fine the only real fault is the lack of information received i"

"not just get the notification"

"basically you'll be fine with this for as long as you don't leave your house"

"the router is on the ground floor if i take the camera upstairs directly above the router then the signal is extremely weak and the video is grainy and freezes"

"but given that it was not stated and it is such an obvious feature which has been witheld to induce customers to spend more with ring makes me question whether i would want to invest into a ring system"

"trouble to connect have to pay a monthly charge for access rubbish do not buy rubbish do not buy rubbish do not buy will not connect to my wifi i have excellect wifi do not buy this load of rubbish will not connect to wifi terrible product will not connect again has not connected all day will not connect"

"it states you can use it inside looking outside but the motion detectors dont work through windows"

"anyone around primrose hill london have same problems"

"the problem is with the battery life which is nothing like as advertised"

"my area does not have fibre broadband yet but if the other 2 £20 something cameras work with the connection i have now i just dont understand why this one could not"

"no internal storage and requires the cloud subscription at a very reasonable price"